General Terms & Conditions (T&Cs) for Privat Clients (B2C)

GENERAL TERMS & CONDITIONS (GTC) for Privat Clients (B2C)

Version 1.3 (November 2024)

1.SUBJECT OF THE AGREEMENT

1.1 General Scope:
These Terms and Conditions (T&Cs) govern the relationship between BOXLY Selfstorages* (“BOXLY”) and private individuals (“Customer”) renting self-storage boxes or using additional BOXLY services for personal purposes. By entering into a rental or service agreement with BOXLY, the Customer acknowledges and agrees to these T&Cs.

*The BOXLY Self-Storage Group consists of BOXLY Basel GmbH, BOXLY Dübendorf GmbH and BOXLY Kriens GmbH.

1.2 Services Offered: BOXLY provides the following services:

1. Self-Storage: Secure storage boxes (“Boxes”) for personal use.
2. Parcel Station Services: Receipt and dispatch of parcels through BOXLY parcel stations.
3. Any additional services as specified in supplementary agreements or add-ons.

1.3 Nature of the Agreement:

1. This agreement is a self-storage rental agreement under Swiss law. It is not a custody agreement (Article 472 of the Swiss Code of Obligations). BOXLY does not take responsibility for safeguarding or monitoring the Customer’s stored items.
2. The agreement does not constitute a commercial lease (Article 253 of the Swiss Code of Obligations). The rented Box is provided solely for storage purposes and not for habitation, office use, or any other unauthorized activity.
3. The agreement is not a safe deposit box contract. The security level provided is not equivalent to a bank vault. Customers are encouraged to insure valuable items independently.

1.4 Flexibility and Fair Use Policy:

1. BOXLY’s services are designed to offer maximum flexibility to Customers.
2. The Customer may begin or end the rental agreement on any calendar day, subject to the minimum rental period of seven (7) days.
3. BOXLY reserves the right to implement fair use policies to ensure the availability and quality of services for all Customers.

1.5 Integral Agreement:

1. These T&Cs, along with any supplementary agreements, constitute the complete and binding agreement between BOXLY and the Customer.
2. In the event of any conflict between these T&Cs and other agreements, the provisions in these T&Cs shall prevail unless explicitly stated otherwise.

1.6 Modifications to the Agreement:

1. BOXLY reserves the right to amend or update these T&Cs at any time to reflect changes in law, operations, or service offerings.
2. Changes will be communicated to the Customer via email or the BOXLY platform at least 30 days before the changes take effect. Continued use of BOXLY services after this notice period constitutes acceptance of the amended terms.

1.7 Customer Representations and Obligations:

1. The Customer represents that they are at least 18 years old and entering into the agreement for personal use.
2. The Customer agrees to provide accurate contact information, including name, address, and email, and update BOXLY promptly of any changes.

1.8 Acceptance and Enforcement:

1. By signing the rental agreement or using BOXLY services, the Customer agrees to abide by these T&Cs.
2. BOXLY reserves the right to enforce these T&Cs and terminate agreements in cases of breach, misuse, or violation of applicable laws.

2. Acceptance and Return of the Self-Storage Box

2.1 Allocation of the Storage Box:

1. Upon entering into a rental agreement, the Customer will be assigned a storage box (“Box”) at the agreed BOXLY facility.
2. BOXLY reserves the right to assign any available Box within the selected size category. Customers may not request a specific Box unless otherwise agreed.
3. If a Box within the selected size category is unavailable, BOXLY reserves the right to upgrade the Customer to a larger Box at no additional cost for the initial rental period.
4. BOXLY reserves the right to assign the Customer a different Box of the same size within the same building with seven (7) days’ notice. BOXLY will cover the costs of relocating the items.

2.2 Inspection and Condition at Acceptance:

1. The Customer must inspect the assigned Box upon receiving access and report any defects, damage, or unclean conditions to BOXLY within 24 hours.
2. Failure to report issues within this timeframe will be deemed as acceptance of the Box in clean and proper condition.

2.3 Access to the Storage Box:

1. Access to the Box is granted via the BOXLY platform, using secure methods such as app-based permissions, badges (FOBs), or codes.
2. Access credentials are personal and must not be shared with unauthorized third parties. Customers are responsible for the security of their credentials.

2.4 Verification Requirements:

1. The Customer must verify their identity and contact details (e.g., phone number, email address) before gaining access to the Box.
2. BOXLY reserves the right to request additional verification, including address confirmation, at any time during the rental period.

2.5 Return of the Box:

1. Upon termination of the agreement, the Customer must return the Box in the same condition as it was provided:
   1. Clean and free of any personal belongings.
   2. Without any damage beyond normal wear and tear.
2. The Customer must notify BOXLY that the Box has been vacated, providing photographic evidence of its empty and clean condition if required.

2.6 Late Clearance or Failure to Vacate:

If the Customer fails to vacate the Box by the agreed termination date, BOXLY reserves the right to:

1. Charge additional rental fees for the extended use, calculated daily.
2. Clear and dispose of any remaining items at the Customer’s expense after a grace period of seven (7) days.

2.7 Refund of Deposit:

1. Deposits will be refunded within 30 days of the agreement’s termination, provided the Box is returned in acceptable condition.
2. Any costs incurred for cleaning, repairs, or disposal of items will be deducted from the deposit.

2.8 Reassignment of the Box by BOXLY:

1. BOXLY reserves the right to reassign the Customer to a different Box of the same size and category within the same facility, with at least seven (7) days’ notice.
2. If the initially assigned box category was unavailable at the start of the rental period and the Customer was provided with an upgrade, BOXLY reserves the right to reassign the Customer to a Box within the originally selected category once it becomes available, with seven (7) days’ notice.
3. BOXLY will cover any costs associated with such reassignment, including the relocation of items.

2.9 Customer Responsibilities During Use:

1. The Customer must maintain the Box in a clean and orderly condition during the rental period.
2. Items stored in the Box must comply with Section 3.7 (Prohibited Items) and should not cause damage to the Box or the facility.

3. Terms of Use for the Self-Storage Box

3.1 Permitted Use:

1. The Customer may use the Box solely for storing personal belongings.
2. The Customer is authorized to use only their designated Box, parking space, or container. Items or vehicles stored or parked outside the designated areas may be removed, disposed of, or towed at the Customer’s expense.
3. The Box may not be used for commercial purposes, habitation, as a workspace, or any illegal activity.
4. Activities such as operating machinery, connecting electrical devices, or modifying the Box are strictly prohibited.

3.2 Weight Limits and Heavy Items

1. Weight Limits for Storage: Each storage box has a specified maximum weight capacity, which must not be exceeded. Weight limits are provided for each box category and are available on the BOXLY website or upon request.
2. Weight Limits for Corridors and Designated Floor Areas: Customers must also adhere to the weight limits specified for corridors and designated floor areas within the facility. These limits ensure the safety and structural integrity of the building. Information on these limits is available on the BOXLY website or upon request.
3. Reporting Heavy Items: Customers intending to store items with a combined weight exceeding 50% of the box’s maximum weight capacity must notify BOXLY in advance. This ensures the facility can accommodate such storage without risking damage to the structure or flooring.
4. Prohibited Heavy Items: The following are strictly prohibited unless explicitly authorized in writing by BOXLY:
   1. Items exceeding the specified weight capacity for the rented box.
   2. Machinery, safes, or other objects requiring specialized handling or floor reinforcements.
5. Liability for Damage: Customers are liable for any damages caused to the box, facility, or other stored items due to failure to comply with weight restrictions.
6. Inspection and Removal of Overweight Items: BOXLY reserves the right to inspect stored items if there is reasonable suspicion that the weight limit has been exceeded. Overweight items may be removed or relocated at the Customer’s expense, and additional charges may apply for facility repairs or special handling.

3.3 Condition and Maintenance of the Box:

1. Securing the Box: The Customer is responsible for locking their assigned Box securely. Insurance coverage cannot be guaranteed for unlocked Boxes. BOXLY is not obligated to secure an unlocked Box.
2. The Customer must keep the Box clean and in proper condition throughout the rental period.
3. Items must be stored in a way that does not damage the Box or obstruct access to the facility.
4. The Customer is responsible for the immediate cleanup of any spills, debris, or contamination caused by their stored items.

3.4 Obligation to Report Damages

1. Prompt Reporting of Damages: The Customer must immediately report any damages to the storage box, common areas, or facility equipment to BOXLY. This includes damages caused by the Customer, other users, or external factors such as accidents or weather events.
2. Liability for Unreported Damages: Failure to report damages promptly may result in additional repair costs being charged to the Customer if the issue worsens due to delay. Customers may also be held liable for consequential damages if their negligence in reporting affects BOXLY’s ability to address the issue in a timely manner.
3. Inspection by BOXLY: BOXLY reserves the right to inspect reported damages to assess their cause and determine repair responsibilities. In cases of disputes, BOXLY’s assessment will serve as the basis for resolving the matter.
4. Costs of Repair: The Customer is responsible for covering repair costs for damages they caused, whether intentional or accidental, including damages to:

1. 1. The storage box.
   2. Facility infrastructure (e.g., walls, doors, floors, ceilings).
   3. Safety and security equipment.

BOXLY will notify the Customer of repair costs before proceeding.

3.5 Access and Safety Protocols:

1. Access to the facility and the Box must comply with BOXLY’s safety guidelines, including securing all doors and gates after use.
2. The Customer may not tamper with security systems, locks, or fire safety equipment.
3. Use of elevators or trolleys provided by BOXLY must be used in accordance with posted guidelines, particularly weight limits.
4. Overloading elevators is prohibited, and any resulting damage will be charged to the Customer

3.6 Careful Handling During Delivery and Removal

1. General Care Requirements: Items must be delivered to and removed from designated areas within the BOXLY facility with care to avoid causing damage or contamination. The Customer must ensure that their actions do not interfere with other users or obstruct common areas, such as corridors and loading zones.
2. Protection of Facility Infrastructure: Items transported through corridors must not come into contact with or damage:
   1. Walls, doors, or ceilings.
   2. Safety and security equipment, including fire extinguishers, alarms, or sprinklers.
   3. Electrical fixtures, cable trays, cameras, sensors, or other facility installations.
3. Immediate Cleanup of Contamination: Any spills, debris, or contamination caused during delivery or removal must be cleaned up immediately by the Customer. Failure to address contamination may result in BOXLY arranging for professional cleaning at the Customer’s expense.
4. Reporting and Responsibility for Damages: The Customer must report any damage to BOXLY immediately. The Customer is liable for repair costs for damages caused during the delivery or removal of their items, including damages to the facility, equipment, or other users’ property.
5. Use of Transport Equipment: If BOXLY-provided trolleys or other transport equipment are used, they must be handled responsibly and returned to their designated locations after use. BOXLY assumes no liability for injuries or damages caused by improper use of transport equipment.

3.7 Prohibited Items:

The following items are strictly prohibited from being stored in the Box:

1. Dangerous materials, including flammable, explosive, radioactive, or toxic substances.
2. Illegal goods, such as counterfeit or stolen items.
3. Perishable items or foodstuffs that may rot, attract pests, or emit odors.
4. Living organisms, including pets, plants, or any other biological material.
5. Valuables such as cash, jewelry, or art, unless expressly permitted by BOXLY and insured by the Customer.
6. Weapons, ammunition, or other regulated items without proper authorization.
7. Items requiring special storage conditions not provided by BOXLY (e.g., chemicals, temperature-sensitive goods).

3.8 Specific Rules for Textiles, and Similar Items:

1. Textiles, mattresses, carpets, and similar items must be sealed in airtight packaging before being stored.
2. Failure to store such items appropriately may result in contamination or damage, for which the Customer is liable.

3.9 Specific Rules for Storage of Car Tires

1. Maximum Quantity: A maximum of eight (8) car tires may be stored in any storage box, regardless of the box size or category.
2. Mandatory Wrapping: All car tires must be individually wrapped in protective, non-permeable material before being brought into the facility. Wrapping must prevent any leakage of dirt, oil, or other contaminants.
3. Transport and Contamination Prevention: Tires must be transported carefully to avoid contaminating corridors, elevators, or other common areas within the facility. The Customer must clean any spills or debris resulting from tire transport immediately.
4. Inspection and Removal: BOXLY reserves the right to inspect tires stored in the box to ensure compliance with this provision. Non-compliant tires (e.g., unwrapped or exceeding the quantity limit) may be removed by BOXLY at the Customer’s expense.

3.10 Shared Facility Etiquette:

1. The Customer must respect other users of the facility by avoiding disturbances and keeping common areas clear.
2. Parking areas, corridors, and loading zones are for temporary use only and must not be obstructed.

3.11 Responsibility for Stored Items:

1. The Customer is fully responsible for the security, condition, and insurance of their stored items. BOXLY does not monitor or inspect the contents of Boxes.
2. Stored items must comply with Section 3.7 (Prohibited Items), 3.8 (Textiles etc.) and 3.9 (Car Tires).
3. The Customer must ensure that stored items are properly packaged to prevent damage, contamination, or pest infestation.

3.12 Inspection Rights of BOXLY:

1. BOXLY reserves the right to inspect the Box without prior notice in cases of suspected violations of these T&Cs or legal obligations.
2. If prohibited items or unsafe conditions are discovered, BOXLY may remove the items at the Customer’s expense and terminate the agreement.

3.13 Use of Power Supply (if available):

1. Any use of power outlets within the facility requires prior written approval from BOXLY.
2. The Customer may not install or connect any devices without authorization.
3. In exceptional cases, BOXLY may provide power to the Box for specific purposes. Electricity usage will be billed quarterly based on consumption. BOXLY reserves the right to terminate the power supply with prior notice and assumes no liability for interruptions or disturbances in the power supply.

3.14 Prohibition of Subletting:

1. Subletting or sharing the Box with third parties is strictly prohibited.
2. The Customer may grant temporary access to trusted individuals (e.g., family members, home movers) using the BOXLY app, but the Customer remains fully responsible for their actions.

3.15 Alterations to the Box:

1. The Customer may not make any alterations to the Box, including drilling, painting, or attaching fixtures.
2. Any unauthorized modifications will be repaired by BOXLY at the Customer’s expense.

3.16 Fire and Smoking Regulations:

1. Smoking is prohibited within the facility, including entrances, corridors, and storage areas.
2. Fire exits and safety equipment must remain unobstructed and accessible at all times.
3. Customers are liable for any damages caused by violation of fire safety rules.

3.17 Waste Disposal:

1. Customers must remove all waste and packaging materials from the premises.
2. Waste left behind in the Box or common areas will be removed by BOXLY at the Customer’s expense.

3.18 Prohibition of Hazardous Activities:

1. Activities that pose a risk to the facility, other Customers, or BOXLY staff are strictly prohibited.
2. Examples include storing flammable items, causing intentional damage, or operating dangerous equipment.

3.19 Relocation of Items by BOXLY:

1. BOXLY reserves the right to relocate items stored outside the assigned Box or in unauthorized areas, charging the Customer for any costs incurred.
2. BOXLY assumes no liability for damages caused during such relocations.

4. Rental Fees, Deposits, and Payment Terms

4.1 Flexible Rental Periods; Flexible Start and End Dates:

1. BOXLY offers flexibility for rental agreements, allowing Customers to start or terminate their rental on any calendar day.
2. Customers might rent as long or as short as the want
3. The minimum rental period is seven (7) days, regardless of the actual duration of storage use.

4.2 Initial Payment Requirements:

1. At the start of the agreement, the Customer is required to prepay:
   1. Rental fees for one (1) full month.
   2. Deposit equivalent to one (1) month’s rental fee.
2. The deposit is held as security against potential damages, unpaid fees, or violations of these T&Cs.

4.3 Rental Fees and discounts:

1. The standard Rental Fees are charged on a monthly basis, but prorated for shorter or mid-term rental periods (see Recalculation of Rental Fees upon Termination)
2. Current rental rates are available on the BOXLY website or upon request.
3. There are discounts available for long term prepaid hires, such as:
   1. 5% discount for a 3-month prepaid hire,
   2. 10% discount for a 6-month prepaid hire and
   3. 15% discount for a 12-month prepaid hire.
   4. The discount applies only to the standard rental rates – these discounts can be repeated / extended as often as one likes (unlimited)
4. There might be other special discounts available, e.g. a discount on the first month rental period, but these special discounts only apply to new rentals
5. Boxly might change the discounts at anytime

4.4 Calculation of Rental Fees

1. Rental Fees by Volume: Rental fees are calculated based on the volume of the selected storage box category. Each category is defined by its storage volume, ranging from a minimum (xx.xxx m³) to a maximum (yy.yyy m³). Every Storage Box has been assigned to a specific category, according to its storage volume.
2. Floorspace Representation: BOXLY also provides an approximate floorspace measurement (zz.zz m²) for each box category on its website. This floorspace is derived by dividing the volume of the box by its height.
3. Variation in Box Height: The height of boxes may vary due to structural considerations, such as maintaining a minimum clearance of 10 cm from the ceiling or accounting for obstructions like piping. As a result, the ratio of floorspace to volume is not consistent across all storage boxes. Customers should prioritize volume specifications when selecting a box.
4. Standardized Rates: BOXLY offers standardized rates for each volume category, published on its website or made available upon request.
5. Measurement Variance: BOXLY makes every effort to ensure accurate measurements; however, the provided measurements for box volume and floorspace may vary by up to 2%.

4.5 Price Adjustments

1. Right to Adjust Fees: BOXLY reserves the right to adjust rental fees and other charges in response to changes in operational costs or market conditions.
2. Notification of Adjustments: Customers will be notified at least thirty (30) days in advance of any price changes, which will apply to the next billing cycle.

4.6 Recalculation of Rental Fees upon Termination

1. Short- or Mid-Month Terminations: When a rental agreement ends before the prepaid month concludes, BOXLY will recalculate the rental fee based on the actual days of usage.
   1. The daily fee is determined by dividing the monthly rental fee by thirty (30).
   2. Any unused portion of the prepaid amount will be refunded.
2. When the rental agreement is terminated before the end of a prepaid month, BOXLY will recalculate the rental fees as follows:
   1. Daily Rate Calculation: The monthly rental fee is divided by 30 to determine the daily rental rate.
   2. Adjusted Fee: The adjusted rental fee is calculated by multiplying the daily rate by the number of days the storage was used.
   3. Refund of Excess Payment: If the adjusted fee is lower than the prepaid amount, the excess will be refunded to the Customer.
   4. No Refund Below Minimum Period: The minimum charge for storage use is the equivalent of seven (7) days’ rent, even if the Customer uses the Box for fewer days.

4.7 Deposits

1. Deposit Amount: Customers are required to pay a deposit equivalent to one (1) month’s rental fee for the selected box category at the start of the rental agreement.
2. Purpose of the Deposit: The deposit serves as security for any damages, outstanding payments, or violations of the rental agreement.
3. Refund of Deposit: BOXLY will refund the deposit within fifteen (15) days after the termination of the rental agreement, provided:
   1. The storage box is returned empty, clean, and undamaged.
   2. All outstanding fees or costs, such as for cleaning, repairs, or disposal of items, have been fully settled.
   3. No Interest: The deposit will be refunded without any accrued interest.
4. Deductions from Deposit: BOXLY reserves the right to deduct costs related to damages, cleaning, disposal of remaining items, or unpaid fees from the deposit.

4.8 Additional Fees

BOXLY may charge additional fees, including but not limited to:

1. Cleaning fees for boxes returned in unsatisfactory condition.
2. Repair costs for damages beyond normal wear and tear.
3. Disposal fees for items left in the box after termination.
4. Charges for uncollected parcels at parcel stations or items left behind in storage boxes.
5. Administrative fees for replacing lost, stolen or replaced access credentials.

4.9 Special Charges for Heavy Items:

1. Customers storing heavy items that require additional handling or exceed weight limits for the facility may incur special charges.
2. BOXLY reserves the right to assess and invoice these charges based on the additional costs incurred.
3. These fees will be communicated in advance.

4.10 Payment Terms

1. Prepayment Requirement: Rental fees and the deposit must be prepaid before the Customer is granted access to the storage box or parcel station services. All additional charges (if applicable), must also be paid in advance
2. Accepted Payment Methods: Payments can be made via credit card, bank transfer, or other methods specified by BOXLY. BOXLY does not accept cash payments.
3. Monthly Payments: Standard Rental fees are billed monthly.
4. Payment Deadlines: Payments are due by the date specified on the invoice.

4.11 Late Payments:

1. Payments not received by the due date will be subject to a CHF 20 late payment fee per reminder.
2. BOXLY reserves the right to restrict access to the storage box until overdue payments are settled.
3. After two reminders, unpaid fees may be referred to a collection agency, and the customer will bear any additional collection costs.

4.12 Treatment of Overpayments

Refund of Overpayments: Any overpayments will be refunded within fifteen (15) days or credited to the customer’s account upon request.

5. Parcel Station Services

5.1 Scope of Parcel Station Services:

1. BOXLY may provide parcel stations for the receipt, temporary storage, and dispatch of parcels.
2. These services are available for personal use only and are subject to the conditions outlined in this section.

5.2 Use of Parcel Stations:

1. Customers may use the parcel stations to:
   1. Receive parcels delivered by approved courier services.
   2. Dispatch parcels via BOXLY’s integrated shipping partners or designated collection services.
2. The Customer must ensure that all parcels comply with Section 5.5 (Prohibited Parcels).

5.3 Access to Parcel Stations:

1. Parcel station access is managed through the BOXLY platform or app.
2. The Customer will receive notifications when a parcel has been delivered to or is ready for dispatch from a parcel station.
3. Access credentials must not be shared with unauthorized third parties.

5.4 Collection Deadlines and Additional Fees:

1. Customers must collect parcels from the parcel station within the allocated time frame specified in the delivery notification.
2. Uncollected parcels may incur additional storage fees, which are calculated daily and billed to the Customer.
3. BOXLY reserves the right to relocate uncollected parcels to an alternate secure location, with relocation and handling fees charged to the Customer.

5.5 Liability and Insurance for Parcels:

1. BOXLY is not liable for:
   1. Loss, theft, or damage to parcels caused by third-party couriers or external factors.
   2. Delays or errors in delivery or pickup by courier services.
2. Customers are strongly encouraged to insure valuable parcels independently.

5.6 Prohibited Parcels:

The following items are strictly prohibited from being stored or dispatched via the parcel station:

1. Dangerous or hazardous materials (e.g., flammables, explosives, radioactive substances).
2. Illegal goods or items prohibited under Swiss law.
3. Perishable or temperature-sensitive goods unless explicitly agreed upon with BOXLY.
4. Items requiring special handling or regulatory approvals, such as firearms or medical substances.

5.7 Customer Responsibility for Parcel Information:

1. The Customer is responsible for ensuring that:
   1. Parcels are correctly labelled and addressed.
   2. Contents comply with all applicable laws and BOXLY’s T&Cs.
2. BOXLY reserves the right to refuse or return incorrectly labelled or prohibited parcels at the Customer’s expense.

5.8 Transport and Handling of Parcels:

1. Customers must handle parcels with care when accessing or using the parcel stations.
2. Damage to parcel stations or other facilities caused during parcel transport will be repaired by BOXLY at the Customer’s expense.

5.9 Inspection and Removal of Parcels by BOXLY:

1. BOXLY reserves the right to inspect parcels in cases of suspected violations of these T&Cs or Swiss law.
2. Prohibited parcels or items posing a safety risk may be removed or reported to the appropriate authorities.

5.10 Parcel Dispatch Services:

1. BOXLY offers optional parcel dispatch services in partnership with approved couriers.
2. Customers must prepay for dispatch fees through the BOXLY platform.
3. BOXLY assumes no liability for delays or errors caused by third-party couriers.

5.11 Termination of Parcel Station Services:

BOXLY reserves the right to terminate parcel station access for Customers who:

1. Repeatedly fail to collect parcels on time.
2. Violate these T&Cs, including storing prohibited items.
3. Engage in activities deemed unsafe or unlawful.

6. Access to the Building and the Rented Box

6.1 Access Control and Security:

1. Access to BOXLY facilities and the rented storage box (“Box”) is controlled through the BOXLY app, personalized codes, badges (FOBs), or other secure methods provided to the Customer.
2. Access badges (Noke FOBs), codes, and keys are non-transferable and must be stored securely by the Customer. Any loss or theft must be reported to BOXLY immediately.
3. The Customer must adhere to all BOXLY safety regulations, including access protocols and instructions for operating doors and locking systems.
4. Customers must ensure the confidentiality of their access credentials and notify BOXLY immediately in case of loss, theft, or unauthorized access.
5. The Customer consents to the recording and storage of video footage as permitted by law.

6.2 Facility Operating Hours:

1. Standard facility operating hours are from 6:00 AM to 10:00 PM daily, including Sundays and holidays.
2. Extended 24/7 access may be available upon request and at an additional fee, subject to BOXLY’s approval.

6.3 Rules for Facility Entry and Exit:

1. Customers must ensure that all doors and gates are properly closed after entry or exit to maintain security for all users.
2. The Customer must ensure that they enter alone and secure all doors and gates upon entry. Any issues must be reported to BOXLY immediately.
3. Unauthorized access or allowing third parties to enter the facility without BOXLY’s approval is prohibited.

6.4 Access for Third Parties:

1. The Customer may grant temporary access to trusted individuals (e.g., family members, home movers) through the BOXLY app.
2. The Customer remains fully responsible for ensuring that these individuals comply with these T&Cs.

6.5 Restrictions on Access:

BOXLY reserves the right to restrict or revoke access to the facility and the Box in the following cases:

1. Non-payment of rental fees.
2. Violation of these T&Cs or other facility rules.
3. Safety concerns or emergencies requiring restricted access.

6.6 Use of Common Areas and Facility Equipment:

1. Common areas such as corridors, elevators, loading zones, and parking spaces must be used responsibly and kept clear of obstructions.
2. BOXLY-provided equipment, such as trolleys or carts, must be used with care and returned to their designated locations after use.

6.7 Weight and Safety Considerations:

1. Customers must adhere to weight limits specified for facility elevators, floors, and storage boxes.
2. Transporting heavy items must be done with caution to prevent damage to the facility or equipment.
3. BOXLY must be notified in advance of plans to store exceptionally heavy items to ensure proper handling and accommodation.

6.8 Use of Emergency Exits:

1. Emergency exits are to be used only in the event of an actual emergency.
2. Misuse of emergency exits, including blocking or tampering with them, is strictly prohibited and may result in fines or termination of the rental agreement.

6.9 Damages and Reporting Obligations:

1. The Customer must report any damages to facility infrastructure, security systems, or equipment immediately to BOXLY.
2. Customers are liable for repair costs for any damages caused by their actions or negligence, incl. damage to:
   1. Doors, walls, or ceilings.
   2. Security and safety equipment, such as fire extinguishers or alarms.
   3. Common area facilities, such as elevators or trolleys.

6.10 BOXLY’s Right of Entry:

1. BOXLY personnel may enter the rented Box in the following circumstances:
   1. To address emergencies that pose a risk to safety, property, or other stored items.
   2. For inspections related to suspected violations of these T&Cs or applicable laws (e.g., storing prohibited items).
   3. To carry out maintenance, repairs, or facility upgrades.
2. Where possible, BOXLY will notify the Customer in advance of such access unless immediate entry is required for safety or legal reasons.

6.11 Prohibition of Additional Locks:

1. For Boxes equipped with BOXLY-managed locking systems, the Customer is prohibited from installing additional locks.
2. Unauthorized locks may be removed by BOXLY at the Customer’s expense.

6.12 Loss of Access Credentials:

1. In the event of lost or stolen access credentials, the Customer must notify BOXLY immediately to prevent unauthorized access.
2. Replacement credentials may incur additional fees, as specified in the BOXLY fee schedule.

6.13 Monitoring and Security Measures:

1. BOXLY facilities are equipped with video surveillance and other security measures to ensure the safety of stored items and facility infrastructure.
2. By using BOXLY services, the Customer consents to the use of surveillance for security purposes in compliance with Swiss data protection laws.

6.14 Customer Conduct in the Facility:

1. Customers must conduct themselves respectfully and in accordance with facility rules at all times.
2. Behaviours that disturb other users or damage the facility may result in restricted access or termination of the agreement.

7. Contract Duration and Termination

7.1 Minimum Contract Period:

1. The minimum rental period for self-storage services is seven (7) days.
2. Parcel station services are provided on a pay-per-use basis or under separate agreements, with no fixed minimum term unless otherwise specified.

7.2 Start of the Contract:

1. The rental agreement begins on the date access to the storage box is granted or the parcel station services are first used.
2. Customers may choose a flexible start date, subject to BOXLY’s confirmation and availability of the selected storage box or service.

7.3 Termination by the Customer:

1. The Customer may terminate the agreement at any time by providing notice through the BOXLY platform or in writing, subject to the following conditions:
2. Although a prior notice of termination is highly appreciated, no prior termination notice is required
3. The storage box must be vacated, cleaned, and returned in accordance with Section 2.
4. Termination Procedure:
   1. Empty and clean the Box: Ensure the Box is entirely empty and clean.
   2. Take a photo: Stand in front of the open door of the Box and take a photo showing the empty, clean condition of the Box.
   3. Lock the Box: Properly close and lock the door.
   4. Send the photo: Email the photo to info@boxly.ch.
5. Once BOXLY has received the photo and verified the condition of the Box, the rental will officially end.
6. If termination at the end of a prepaid rental month, no recalculation of the Rental fee is required.
7. For termination within a prepaid rental month, the rental fee will be recalculated based on the number of days the box was used, as outlined in Section 4.6.

7.4 Termination by BOXLY:

1. BOXLY reserves the right to terminate the agreement without notice in the following cases:
   1. Non-payment of rental fees or other charges after two (2) reminders.
   2. Violation of these T&Cs, including but not limited to storing prohibited items, damaging the facility, or unauthorized use of the services.
   3. Legal or regulatory violations by the Customer.
2. BOXLY may also terminate the agreement with a notice period of at least 14 days for operational reasons, such as facility closure or major renovations. In such cases, BOXLY will assist the Customer in relocating their stored items where possible.