General Terms and Conditions (GTC)

Welcome to the General Terms and Conditions (GTC) of BOXLY for private customers. These GTC provide a comprehensive overview of your rights and obligations when using our self-storage and related services. Our goal is to ensure transparency, fairness, and security in every interaction.

Key Highlights:

Scope of Services: Clear definitions of the services we offer, including self-storage, parcel stations, and optional additional services.

Customer Responsibilities: Guidelines for the proper use of storage boxes, security protocols, and the handling of stored items.

Flexible Terms: Transparent policies for fees, payments, and flexible start and end dates.

Consumer Rights: Special protective measures under Swiss law, including the right of withdrawal and data protection.

Liability and Insurance: Details on BOXLY's liability limitations and options for insuring stored items.

Access to Facilities and Breach of Contract: Rules for accessing our facilities as well as BOXLY's rights and measures in the event of violations.

These GTC serve to protect both you and BOXLY, in order to ensure a safe, efficient, and reliable service experience. For commercial rentals, please refer to our General Terms and Conditions for Businesses (B2B). If you have any questions or uncertainties, our support team is happy to help.

GTC for the Self-Storage Contract for Private Customers (B2C) — Version 1.3 (November 2024)

*BOXLY Selfstorages Group consists of BOXLY Basel GmbH, BOXLY Dübendorf GmbH, and BOXLY Kriens GmbH.*

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1. SUBJECT OF THE CONTRACT

1.1 General scope: These General Terms and Conditions (GTC) govern the relationship between BOXLY Selfstorages ("BOXLY") and private individuals ("Customers") who rent self-storage boxes or use additional BOXLY services for personal purposes. By entering into a rental or service contract with BOXLY, the Customer acknowledges and agrees to these GTC.

1.2 Scope of offering: BOXLY offers the following services:

Self-storage: Secure storage boxes ("Boxes") for personal use.
Parcel station services: Receiving and sending parcels via BOXLY's parcel stations.
Additional services in accordance with supplementary agreements or feature extensions.

1.3 Nature of the agreement: This agreement is a self-storage rental contract under Swiss law. It is not a bailment/deposit contract (Article 472 of the Swiss Code of Obligations). BOXLY assumes no responsibility for safeguarding or monitoring the Customer's stored items. The contract does not constitute a commercial lease (Article 253 of the Swiss Code of Obligations). The rented box is intended exclusively for storage purposes and not for residential use, as an office, or for other unauthorized activities. The contract is not a bank safe deposit box contract. The level of security offered does not correspond to that of a bank vault. Customers are advised to independently insure valuable items.

1.4 Flexibility and fair-use policy: BOXLY's services are designed to offer customers maximum flexibility. The Customer may begin or end the rental contract on any calendar day, subject to the minimum rental period of seven (7) days. BOXLY reserves the right to introduce fair-use policies to ensure the availability and quality of services for all customers.

1.5 Entirety of the agreement: These GTC, together with any supplementary agreements, constitute the complete and binding agreement between BOXLY and the Customer. In the event of a conflict between these GTC and other agreements, the provisions of these GTC shall apply, unless expressly stated otherwise.

1.6 Changes to the agreement: BOXLY reserves the right to amend or update these GTC at any time in order to reflect changes in law, operational requirements, or service offerings. Changes will be communicated to the Customer at least 30 days in advance by email or via the BOXLY platform. Continued use of BOXLY services after this notice period has elapsed shall be deemed acceptance of the amended terms.

1.7 Customer representations and obligations: The Customer represents that they are at least 18 years old and are entering into the contract for personal purposes. The Customer agrees to provide correct contact information (name, address, and email address) and to promptly inform BOXLY of any changes.

1.8 Acceptance and enforcement: By signing the rental contract or using BOXLY's services, the Customer agrees to these GTC. BOXLY reserves the right to enforce these GTC and to terminate contracts in the event of violations, misuse, or breaches of applicable law.

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2. TAKEOVER & RETURN OF THE SELF-STORAGE BOX

2.1 Allocation of the storage box: Upon conclusion of a rental contract, the Customer is allocated a storage box ("Box") at the agreed BOXLY facility. BOXLY reserves the right to allocate any available box within the selected size category. Customers may only request a specific box by prior arrangement. Should a box within the selected size category not be available, BOXLY reserves the right to upgrade the Customer to a larger box at no additional cost for the first rental period. BOXLY may reassign the Customer to a different box of the same size within the same building with seven (7) days' notice. BOXLY shall bear the costs of relocating the items.

2.2 Inspection and condition upon acceptance: The Customer must inspect the allocated box upon receiving access and report any defects, damage, or insufficient cleanliness to BOXLY within 24 hours. Failure to report issues within this period shall be deemed acceptance of the box in a clean and proper condition.

2.3 Access to the storage box: Access to the box is provided via the BOXLY platform using secure methods such as app-based permissions, badges (FOBs), or codes. Access credentials are personal and must not be shared with unauthorized third parties. The Customer is responsible for the security of their access credentials.

2.4 Verification requirements: The Customer must verify their identity and contact details (e.g. phone number, email address) prior to accessing the box. BOXLY reserves the right to request additional verification during the rental period, including address confirmation.

2.5 Return of the box: Upon termination of the contract, the Customer must return the box in the same condition in which it was provided:

Clean and free of personal items.
Undamaged, apart from normal wear and tear.

The Customer must notify BOXLY that the box has been cleared and, if requested, provide photographic evidence of the empty and clean condition.

2.6 Late clearance or failure to clear: If the Customer does not clear the box by the agreed termination date, BOXLY reserves the right to:

Charge additional rental fees for the extended use, calculated on a daily basis.
Clear the remaining items after a grace period of seven (7) days and dispose of them at the Customer's expense.

2.7 Refund of the deposit: Deposits are refunded within 30 days of contract termination, provided the box is returned in acceptable condition. Any costs for cleaning, repairs, or disposal of items will be deducted from the deposit.

2.8 Reassignment of the box by BOXLY: BOXLY reserves the right to move the Customer to a different box of the same size and category within the same facility, with at least seven (7) days' notice. If the originally selected box category was not available at the start of the rental and the Customer received an upgrade, BOXLY reserves the right to move the Customer to a box of the originally selected category once it becomes available. BOXLY shall bear all associated costs, including the relocation of items.

2.9 Customer obligations during use: The Customer must keep the box in a clean and orderly condition during the rental period. Stored items must comply with the provisions in Section 3.7 (Prohibited Items) and must not damage the box or the facility.

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3. TERMS OF USE FOR THE SELF-STORAGE BOX

3.1 Permitted use: The Customer may use the box exclusively for storing personal items. The Customer is only entitled to use the box, parking space, or container assigned to them. Items or vehicles stored or parked outside the designated areas may be removed, disposed of, or towed at the Customer's expense. The box may not be used for commercial purposes, as residential space, as a workplace, or for illegal activities. Activities such as operating machinery, connecting electrical devices, or making modifications to the box are strictly prohibited.

3.2 Weight restrictions and heavy items:

Maximum weight capacity: Each storage box has a specified maximum weight capacity that must not be exceeded. Weight restrictions for each box category are available on the BOXLY website or upon request.
Corridor and floor load: The Customer must comply with the weight restrictions for corridors and designated floor areas within the facility. These restrictions ensure the safety and structural integrity of the building.
Reporting heavy items: Customers wishing to store items with a total weight exceeding 50% of the box's maximum weight capacity must inform BOXLY in advance to prevent structural damage.
Prohibited heavy items: Without express written approval from BOXLY, the following are strictly prohibited: items that exceed the specified weight capacity of the rented box, as well as machinery, safes, or other objects requiring special handling or floor reinforcement.
Liability for damage: The Customer is liable for any damage to the box, the facility, or other stored items resulting from non-compliance with the weight restrictions.
Inspection and removal: BOXLY reserves the right to inspect stored items if there is suspicion that the weight restrictions have been exceeded. Overweight items may be removed or relocated at the Customer's expense. Additional costs for repairs or special handling may apply.

3.3 Condition and maintenance of the box:

Securing the box: The Customer is responsible for securely locking the box allocated to them. Insurance coverage cannot be guaranteed for unlocked boxes. BOXLY is not obliged to secure an unlocked box.
The Customer must keep the box clean and in proper condition during the rental period.
Items must be stored in a way that does not damage or block the box or access to the facility.
The Customer is responsible for the immediate cleanup of spills, waste, or contamination caused by their stored items.

3.4 Obligation to report damage:

Immediate reporting: The Customer must immediately report any damage to the storage box, common areas, or facility equipment to BOXLY.
Liability for failure to report: Failure to report damage in a timely manner may result in the Customer being charged additional repair costs if the issue is exacerbated by the delay.
Inspection by BOXLY: BOXLY reserves the right to inspect reported damage to assess its cause and determine responsibility for repairs.
Repair costs: The Customer bears the repair costs for damage they cause, whether intentional or unintentional. BOXLY will inform the Customer of the costs before carrying out repairs.

3.5 Access and security protocols: Access to the facility and the box must comply with BOXLY's security guidelines, including securing all doors and gates after use. The Customer may not tamper with security or fire protection equipment. Elevators or transport carts provided by BOXLY must be used in accordance with the specified guidelines, particularly with regard to weight restrictions. Overloading is prohibited, and any resulting damage will be charged to the Customer.

3.6 Careful handling during delivery and removal:

General duty of care: Items must be handled with care when being brought in and removed in the designated areas of the BOXLY facility, in order to avoid damage or contamination.
No obstruction: The Customer must ensure that their actions do not disturb other users or block common areas such as corridors and loading zones.
Protection of the facility: Items transported through corridors must not come into contact with walls, doors, or ceilings. Safety equipment such as fire extinguishers, alarms, or sprinkler systems, as well as electrical installations, must not be damaged.
Immediate cleanup in the event of contamination: Spills, waste, or contamination that occur during delivery or removal must be cleaned up immediately by the Customer. Failure to clean up may result in professional cleaning costs at the Customer's expense.
Reporting and responsibility for damage: The Customer must immediately report any damage to BOXLY. The Customer bears repair costs for damage caused during delivery or removal, including damage to the facility, equipment, or the property of other users.
Use of transport equipment: If transport carts or equipment provided by BOXLY are used, they must be handled responsibly and returned to their designated location after use. BOXLY is not liable for injuries or damage caused by improper use.

3.7 Prohibited items: The following items may under no circumstances be stored in the box:

Hazardous materials: flammable, explosive, radioactive, or toxic substances.
Illegal goods: e.g. counterfeit or stolen items.
Perishable goods: food that may rot, attract pests, or produce odors.
Living organisms: pets, plants, or other biological materials.
Valuables: cash, jewelry, or artwork, unless expressly approved by BOXLY and insured by the Customer.
Weapons and ammunition: without the required permits.
Special storage conditions: items requiring special storage conditions that BOXLY does not provide (e.g. chemicals, temperature-sensitive goods).

3.8 Specific rules for textiles and similar items:

Airtight packaging: Textiles, mattresses, carpets, and similar items must be sealed in airtight packaging prior to storage.
Liability for improper storage: Improperly stored items that cause contamination or damage are the Customer's responsibility.

3.9 Specific rules for storing car tires:

Maximum quantity: A maximum of eight (8) car tires may be stored in a storage box, regardless of the size or category of the box.
Packaging requirement: All car tires must be individually packaged in protective, non-permeable materials before being brought into the facility, in order to prevent the leakage of dirt, oil, or other contaminants.
Transport and avoidance of contamination: Tires must be transported carefully so as not to contaminate corridors, elevators, or other common areas. Any contamination must be cleaned up immediately.
Inspection and removal: BOXLY reserves the right to inspect stored tires to ensure compliance with these regulations. Non-compliant tires may be removed at the Customer's expense.

3.10 Rules of conduct in the shared facility: Customers must respect other users and avoid causing disturbances. Common areas such as parking spaces, corridors, and loading zones may only be used temporarily and must not be blocked.

3.11 Responsibility for stored items: The Customer bears full responsibility for the security, condition, and insurance of their stored items. BOXLY does not monitor or inspect the contents of the boxes. Stored items must comply with the provisions in Section 3.7 (Prohibited Items). The Customer must ensure that stored items are properly packaged to prevent damage, contamination, or pest infestation.

3.12 BOXLY's inspection rights: BOXLY reserves the right to inspect the box without prior notice if there is suspicion of violations of these GTC or legal obligations. If prohibited items or unsafe conditions are discovered, BOXLY may remove the items at the Customer's expense and terminate the contract.

3.13 Use of electrical connections (if available): The use of electrical connections within the facility requires prior written approval from BOXLY. The Customer may not install or connect devices without authorization. In exceptional cases, BOXLY may provide the Customer with electricity for specific purposes. Electricity consumption is billed quarterly based on usage. BOXLY reserves the right to discontinue the electricity supply after prior notice and assumes no liability for interruptions or malfunctions.

3.14 Subletting: Subletting or sharing the box with third parties is strictly prohibited. The Customer may grant temporary access via the BOXLY app to trusted individuals (e.g. family members, moving helpers), but remains fully responsible for their actions.

3.15 Modifications to the box: The Customer may not make any modifications to the box, including drilling, painting, or installing fixtures. Unauthorized modifications will be reversed by BOXLY at the Customer's expense.

3.16 Fire safety and smoking regulations: Smoking is prohibited throughout the entire facility, including entrances, corridors, and storage areas. Fire extinguishers and safety equipment must be accessible at all times and free of obstructions. Customers are liable for damage caused by violations of fire safety rules.

3.17 Waste disposal: Customers are required to remove all waste and packaging material from the facility. Waste left behind in the box or in common areas will be removed by BOXLY at the Customer's expense.

3.18 Prohibition of hazardous activities: Activities that pose a danger to the facility, other customers, or BOXLY staff are strictly prohibited. Examples: storing flammable items, intentional damage, or operating hazardous equipment.

3.19 Relocation of items by BOXLY: BOXLY reserves the right to relocate items stored outside the assigned box or in unauthorized areas. The resulting costs will be charged to the Customer. BOXLY assumes no liability for damage occurring during such relocations.

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4. RENTAL FEES, DEPOSITS, AND PAYMENT TERMS

4.1 Flexible rental periods; flexible start and end dates: BOXLY offers flexible rental arrangements that allow customers to begin or end their rental on any calendar day. Customers may rent the box for any length of time, whether short or long. The minimum rental period is seven (7) days, regardless of the actual duration of use.

4.2 Initial payments: At the start of the contract, the Customer is required to pay in advance:

Rental fees for one (1) full month.
A deposit equivalent to one (1) month's rental fee.

The deposit serves as security for possible damage, unpaid fees, or violations of these GTC.

4.3 Rental fees and discounts: Standard rental fees are calculated monthly, but are adjusted proportionally for shorter or medium-term rental periods (see Recalculation of rental fees upon termination). Current rental prices are available on the BOXLY website or upon request.

Discounts:

5% discount for a 3-month advance payment.
10% discount for a 6-month advance payment.
15% discount for a 12-month advance payment.

These discounts apply only to standard rental prices and can be renewed an unlimited number of times. Special discounts may be available, e.g. a discount for the first month of rental. However, these apply only to new rental contracts. BOXLY reserves the right to change the discount terms at any time.

4.4 Calculation of rental fees:

Rental fees by volume: Rental fees are calculated based on the volume of the selected box category. Each category is defined by a minimum and maximum volume. Each unit has been assigned to a specific category according to its storage volume.
Area specification: BOXLY also provides an approximate area specification for each box category. This is calculated by dividing the box volume by the height.
Height variations: Box height may vary due to structural requirements, such as a minimum clearance of 10 cm from the ceiling or obstacles such as pipes.
Standardized prices: BOXLY offers standardized prices for each volume category, published on the website or available upon request.
Measurement deviation: Despite careful measurement, deviations of up to 2% may occur.

4.5 VAT exemption for private customers: The rental of storage space for private use is exempt from value-added tax (VAT) under applicable Swiss tax law. This exemption does not apply to additional services or commercial customers, who may be subject to VAT. BOXLY issues invoices in accordance with tax regulations and informs the Customer of any changes to statutory provisions.

4.6 Price changes: BOXLY reserves the right to adjust rental fees and other charges in response to changes in operating costs or market conditions. Changes will be communicated to the Customer at least 30 days in advance and will apply to the next billing cycle.

4.7 Recalculation of rental fees upon termination:

Short or mid-month terminations: If a rental contract is terminated before the end of the prepaid month, the rental fee will be recalculated based on the days actually used. The daily rate is calculated by dividing the monthly rental fee by thirty (30). Unused amounts will be refunded to the Customer.
Minimum usage fee: The minimum fee for use is equivalent to seven (7) days' rent, even if the Customer uses the box for a shorter period.

4.8 Deposit:

Deposit amount: Customers must pay a deposit equivalent to one (1) month's rental fee at the start of the contract.
Purpose of the deposit: The deposit serves to secure damage, outstanding payments, or contract violations.
Refund of the deposit: BOXLY will refund the deposit within 15 days of contract termination, provided the box is returned empty, clean, and undamaged, and all outstanding fees or costs have been settled.
No interest: The deposit will be refunded without interest.
Deductions: BOXLY may deduct costs for cleaning, repairs, or disposal of items from the deposit.

4.9 Additional fees: BOXLY may charge additional fees, including:

Cleaning costs if the box is returned in an inadequate condition.
Repair costs for damage beyond normal wear and tear.
Disposal costs for items left behind in the box or elsewhere in the facility.
Fees for uncollected parcels at parcel stations or items left behind in boxes.
Processing fees for lost, stolen, or replaced access credentials.

4.10 Special fees for heavy items: Customers storing heavy items that require additional effort or exceed the facility's weight restrictions may incur special fees. BOXLY reserves the right to assess and charge these fees based on the additional costs incurred. These fees will be communicated to the Customer in advance.

4.11 Payment terms:

Advance payment: Rental fees and the deposit must be paid in advance before using the box or the parcel station.
Accepted payment methods: BOXLY accepts payments by credit card, bank transfer, or other methods specified by BOXLY. Cash payments are not accepted.
Monthly payments: Standard rental fees are billed monthly.
Payment deadlines: Payments are due by the date specified on the invoice.

4.12 Late payment: Payments not received by the due date are subject to a reminder fee of CHF 20 per reminder. BOXLY reserves the right to restrict access to the box until outstanding payments have been settled. After two reminders, unpaid fees may be forwarded to a debt collection agency, and the Customer bears the additional collection costs.

4.13 Handling of overpayments:

Refund of overpayments: Any overpayment will be refunded within 15 days or, at the Customer's request, credited to their account.
Use of credit balances: Overpayments may be applied to future invoices or outstanding amounts, provided the Customer requests this.

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5. PARCEL STATION SERVICES

5.1 General terms: BOXLY provides parcel stations for registered customers to receive and send parcels. Access to the parcel station is via the BOXLY app or other methods approved by BOXLY. Use of the parcel station is permitted only for legal and permissible purposes. BOXLY reserves the right to revoke customer access in the event of misuse or violations. Customers can manage parcels via the BOXLY platform, including tracking, pickup, and return.

5.2 Receiving parcels: Customers may have parcels sent to the parcel station address provided by BOXLY. Parcels must be correctly addressed with the Customer's full name and the corresponding parcel station address. BOXLY is not responsible for incorrectly addressed parcels, illegible labeling, or parcels that do not meet the specifications. Incorrectly addressed parcels may be rejected or returned to the sender.

5.3 Collecting parcels: The Customer will be notified (e.g. by email or app notification) of received parcels. Parcels must be collected within 7 calendar days. Uncollected parcels may be returned to the sender or may incur storage fees. Access to the parcel stations is via the BOXLY app, FOBs, or other secure access methods.

5.4 Sending parcels: BOXLY offers customers the option to send parcels directly via the parcel stations. Customers are responsible for: properly packaging the parcels, complying with the shipping guidelines of the selected logistics providers, and correctly addressing and labeling the parcels. BOXLY works with third-party providers (e.g. Swiss Post, DHL) and is not liable for delays or losses caused by these providers.

5.5 Prohibited items: The following items may not be sent or received via BOXLY's parcel stations:

Hazardous materials such as chemicals, explosives, or radioactive substances.
Food or perishable goods that may spoil during storage.
Illegal items, including counterfeit products or stolen goods.
Items with special storage requirements that BOXLY cannot fulfill.

Parcels that violate these regulations may be rejected, confiscated, or removed at the Customer's expense.

5.6 Additional fees for parcel station services: BOXLY may charge additional fees for the use of the parcel stations, including: fees for oversized or overweight parcels, storage fees for parcels remaining in the station for longer than 7 days, and processing fees for incorrectly addressed or uncollected parcels. Customers will be informed of additional fees before they are charged.

5.7 Disclaimer of liability for parcel station services: BOXLY assumes no liability for:

Losses, damage, or delays caused by third-party providers or improper handling by the sender.
Parcels delivered without correct labeling or outside of business hours.
Delays in the delivery or collection of parcels.

BOXLY's liability for parcels in the station is limited to the period between physical storage and collection by the Customer.

5.8 Termination or restriction of parcel station service: BOXLY reserves the right to restrict or discontinue parcel station services at any time, in particular in the event of violations of the terms of use or misuse or repeated failure to collect parcels. Customers will be informed of changes or restrictions to the service with at least 30 days' notice, unless an urgent circumstance (e.g. security concerns) requires an immediate change.

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6. ACCESS TO THE BUILDING AND THE RENTED BOX

6.1 Access control and security: Access to BOXLY facilities and the rented storage box is provided via the BOXLY app, personalized codes, key fobs (FOBs), or other secure methods made available to the Customer. Access badges (Noke FOBs), codes, and keys are non-transferable and must be kept secure by the Customer. Loss or theft must be reported to BOXLY immediately. The Customer must comply with all BOXLY security regulations, including access protocols and instructions for operating doors and locking systems. Customers must maintain the confidentiality of their access credentials and immediately notify BOXLY if access credentials are lost, stolen, or accessed without authorization. The Customer agrees to the recording and storage of video surveillance footage in accordance with statutory regulations.

6.2 Facility operating hours: The standard operating hours of the facility are daily from 6:00 a.m. to 10:00 p.m., including Sundays and public holidays. Extended round-the-clock (24/7) access may be granted upon request and for an additional fee, subject to BOXLY's approval.

6.3 Rules for entering and leaving the facility: Customers must ensure that all doors and gates are properly closed after entering or leaving, in order to ensure the safety of all users. The Customer is responsible for entering the facility alone and securing all doors and gates after entering. Any issues must be reported to BOXLY without delay. Unauthorized access or bringing third parties into the facility without BOXLY's approval is prohibited.

6.4 Access for third parties: The Customer may grant trusted individuals (e.g. family members or moving helpers) temporary access via the BOXLY app. The Customer remains fully responsible for ensuring that these individuals comply with the provisions of these GTC.

6.5 Access restrictions: BOXLY reserves the right to restrict or revoke access to the facility and the box in the following cases: late payment of rental fees, violations of these GTC or other conduct rules, and security concerns or emergencies requiring restricted access.

6.6 Use of common areas and facilities: Common areas such as corridors, elevators, loading zones, and parking spaces must be used responsibly and kept free of obstructions. Equipment provided by BOXLY, such as transport carts or trolleys, must be used carefully and returned to the designated locations after use.

6.7 Weight restrictions and safety requirements: Customers must comply with the weight restrictions for elevators, floors, and storage boxes specified by BOXLY. The transport of heavy items must be carried out with caution to avoid damage to the facility or equipment. BOXLY must be informed in advance of the planned storage of exceptionally heavy items, in order to ensure proper handling and storage.

6.8 Use of emergency exits: Emergency exits may only be used in the event of an actual emergency. Misuse of emergency exits, including blocking or tampering with them, is strictly prohibited and may result in fines or termination of the rental contract.

6.9 Damage and reporting obligations: The Customer must immediately report any damage to the facility's infrastructure, security systems, or equipment to BOXLY. Customers are liable for repair costs for damage caused by their actions or negligence, including damage to doors, walls, or ceilings, safety and protective equipment such as fire extinguishers or alarms, and communal facilities such as elevators or transport carts.

6.10 BOXLY's right of access: BOXLY employees may enter the rented box in the following cases: to address emergencies posing a risk to safety, property, or stored items; for inspections related to suspected violations of these GTC or applicable law (e.g. storage of prohibited items); to carry out maintenance work, repairs, or facility upgrades. Where possible, BOXLY will notify the Customer in advance of such access, unless immediate access is required for safety or legal reasons.

6.11 Prohibition of additional locks: For boxes with locking systems managed by BOXLY, the Customer is prohibited from attaching additional locks. Unauthorized locks may be removed by BOXLY at the Customer's expense.

6.12 Loss of access credentials: In the event of lost or stolen access credentials, the Customer must immediately notify BOXLY in order to prevent unauthorized access. Replacement of lost access credentials may incur additional fees, as specified in the BOXLY fee schedule.

6.13 Monitoring and security measures: BOXLY facilities are equipped with video surveillance and other security measures to ensure the safety of stored items and infrastructure. By using BOXLY's services, the Customer agrees to such monitoring, insofar as it is carried out in accordance with Swiss data protection laws.

6.14 Customer conduct at the facility: Customers must behave respectfully at all times and in accordance with the conduct rules. Behavior that disturbs other users or damages the facility may result in access restrictions or termination of the contract.

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7. CONTRACT DURATION AND TERMINATION

7.1 Minimum contract term: The minimum rental period for self-storage services is seven (7) days. Parcel station services are offered on a pay-per-use basis or under separate agreements without a fixed minimum term, unless otherwise specified.

7.2 Commencement of the contract: The rental contract begins on the date on which access to the storage box is granted or parcel station services are first used. Customers may choose a flexible start date, subject to confirmation by BOXLY and the availability of the selected storage box or service.

7.3 Termination by the Customer: The Customer may terminate the contract at any time by submitting the termination via the BOXLY platform or in writing, subject to the following conditions: although advance notice of termination is greatly appreciated, no advance notice period is required. The storage box must be cleared, cleaned, and returned in accordance with Section 2.

Termination procedure:

Empty and clean the box: Ensure the box is completely empty and clean.
Take a photo: Stand in front of the open door of the box and take a photo showing the empty and clean condition of the box.
Close the box: Close and lock the door properly.
Send the photo: Send the photo by email to: info@boxly.ch.

Once BOXLY has received the photo and verified the condition of the box, the rental officially ends. If termination occurs at the end of a prepaid rental month, no recalculation of the rental fee is required. In the event of termination within a prepaid rental month, the rental fee will be recalculated based on the number of days used in accordance with Section 4.7.

7.4 Termination by BOXLY: BOXLY reserves the right to terminate the contract without prior notice if rental fees or other costs have not been paid despite two (2) reminders, if there is a violation of these GTC (including, but not limited to, storage of prohibited items, damage to the facility, or unauthorized use of the services), or if the Customer violates statutory or regulatory provisions. BOXLY may also terminate the contract with at least 14 days' notice for operational reasons, such as facility closure or major renovations. In such cases, BOXLY will support the Customer, where possible, in relocating stored items.

7.5 Obligations upon contract termination: The Customer is required to remove all items from the storage box by the agreed termination date, leave the box clean and undamaged in accordance with Section 2, and settle any outstanding fees or costs prior to clearing the box.

7.6 Items left behind after contract termination: If the Customer does not clear the box or collect parcels from the parcel station by the termination date, BOXLY reserves the right to remove, relocate, or dispose of the items at the Customer's expense after a grace period of seven (7) days has elapsed, and to deduct the resulting costs from the Customer's deposit or issue an additional invoice.

7.7 Recalculation and refunds: Following termination, BOXLY will recalculate the rental fee for self-storage services based on the actual number of rental days used in the final month, in accordance with Section 4.7. Refunds for unused portions of prepaid fees will be processed within 15 days of termination, provided the box has been cleared in acceptable condition and all obligations have been met.

7.8 Refund of the deposit: The Customer's deposit will be refunded within 15 days of contract termination, less any outstanding rental fees or additional costs, as well as cleaning, repair, or disposal costs for items left behind in the box. Refunds will be made to the bank account (IBAN) specified by the Customer or via another agreed method.

7.9 Extension of the contract term: If the Customer continues to use the box or parcel station services after the agreed rental period has expired without formally terminating the contract, the contract shall automatically renew on a monthly basis under the same terms.

7.10 Extraordinary termination and force majeure: In cases of force majeure (e.g. natural disasters, regulatory orders), BOXLY reserves the right to terminate the contract immediately if the facility becomes unsafe or unusable. In such cases, the Customer will be granted refunds for unused portions of prepaid fees, with the exception of the days during which the facility was accessible prior to termination.

7.11 Early access restrictions: BOXLY may restrict the Customer's access to the facility or services prior to official termination if there is reasonable suspicion of misuse or illegal activity, or if immediate action is required to prevent damage to the facility, other users, or BOXLY staff.

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8. BOXLY'S LIABILITY

8.1 General limitation of liability: BOXLY is liable exclusively for direct damage caused by gross negligence or intentional misconduct on the part of BOXLY or its authorized representatives. BOXLY's liability is limited to the actual value of the damaged or lost items, up to a maximum amount of CHF 2,000 per incident, unless the Customer has separately insured a higher value.

8.2 Exclusions of liability: BOXLY is not liable for:

Losses, theft, or damage to items resulting from the Customer's non-compliance with these GTC, including improper storage or handling.
Indirect or consequential damages, such as loss of income, emotional distress, or business interruption.
Damage caused by external factors, including but not limited to natural disasters (e.g. floods, earthquakes), force majeure (e.g. war, regulatory orders, pandemics), and acts of third parties (e.g. theft, vandalism).

8.3 Customer's responsibility for stored items: BOXLY does not check or monitor the contents of storage boxes or parcels. The Customer is solely responsible for ensuring the safety, legality, and compliance of their stored items in accordance with Sections 3.7 and 5.5 (Prohibited Items).

8.4 Exclusions for environmental and pest damage: BOXLY is not liable for damage caused by environmental factors, such as moisture, temperature fluctuations, or condensation, as well as pest infestation, including insects or rodents. Customers must take appropriate precautions, such as using airtight packaging for sensitive items.

8.5 Liability for technical or operational failures: BOXLY is not liable for damage caused by temporary access restrictions, equipment failures (e.g. internet, electricity, heating), or operational disruptions (e.g. faulty elevators, loading ramps, access doors) where these are caused by factors beyond BOXLY's control, including power outages or technical faults. Customers may not claim compensation or rent reductions due to such interruptions.

8.6 Limitation of liability for parcel station services: BOXLY is not responsible for delays or errors caused by third-party courier providers, or for losses or damage to parcels after they have been collected by the contracted courier or after the collection period has expired. Customers must ensure that parcels are properly packaged, addressed, and compliant with Section 5.5 (Prohibited Parcels).

8.7 Customer's duty to mitigate damage: The Customer is obliged to take reasonable measures to prevent or minimize damage to their stored items or parcels. This includes promptly reporting issues to BOXLY and addressing improper packaging or storage.

8.8 Reporting incidents: Damage or losses must be reported to BOXLY immediately. Delayed reporting may result in BOXLY declining liability for the incident.

8.9 Liability for damage to the facility: BOXLY is not liable for damage caused by the Customer's improper use of the facility, including overloading storage boxes beyond the permitted weight limits, improper use of elevators, transport carts, or other equipment, and damage to walls, doors, floors, ceilings, or safety equipment. Repair costs for such damage will be charged to the Customer.

8.10 Optional insurance: BOXLY offers optional insurance for stored items. Customers must declare the value of the items to be insured and ensure that insurance premiums are paid on time. Insurance coverage lapses if the Customer fails to pay the premiums or violates these GTC.

8.11 Force majeure: BOXLY is not liable for damage, losses, or delays caused by events beyond its control, including natural disasters, terrorist attacks, or war, as well as government restrictions or regulatory orders.

8.12 Liability for access restrictions: Temporary restrictions on access to the facility or storage box due to maintenance work, emergencies, or security concerns do not entitle the Customer to compensation or rent reductions.

8.13 Final limitation of liability: BOXLY's liability is strictly limited to the terms set out in this section. Customers requiring greater protection for their stored items are strongly advised to take out private insurance.

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9. INSURANCE AND CUSTOMER RESPONSIBILITY

9.1 Customer's responsibility for insurance: The Customer is solely responsible for ensuring that their stored items are adequately insured to cover risks such as theft, fire, water damage, and other potential hazards. BOXLY does not provide automatic insurance for items stored in its facilities or parcels placed in the parcel stations.

9.2 Optional insurance via BOXLY: BOXLY offers optional insurance for stored items for an additional fee. Customers wishing to purchase this insurance must correctly declare the value of the stored items and pay the insurance premiums in advance as part of the rental contract.

9.3 Conditions for BOXLY's insurance coverage: The following conditions apply to BOXLY's optional insurance: coverage is limited to the declared value of the items, up to a maximum amount specified in the insurance policy. The Customer must comply with BOXLY's storage guidelines, including proper packaging and adherence to the regulations on prohibited items (see Section 3.7). Damage or losses must be reported to BOXLY immediately and within the timeframe specified in the insurance policy. BOXLY reserves the right to reject claims if the damage or loss is attributable to improper use, handling, or storage by the Customer, or if the declared value of the items is found to be inaccurate or fraudulent.

9.4 Exclusions from insurance coverage: The following items are excluded from BOXLY's insurance coverage:

Prohibited items (in accordance with Section 3.7).
Valuables such as jewelry, cash, artwork, and antiques, unless expressly declared and approved in writing by BOXLY.
Items damaged by external factors beyond BOXLY's control, such as natural disasters or force majeure events.

9.5 Proof of insurance coverage: Customers who do not opt for BOXLY's insurance must, upon request, provide proof of their private insurance coverage. Failure to maintain adequate insurance does not transfer any liability for losses or damage to BOXLY.

9.6 Claims reporting for BOXLY insurance: Customers who have taken out BOXLY's optional insurance must follow these steps to report a claim: report the incident to BOXLY immediately and provide a detailed description of the damage or loss; submit supporting documents, such as photos, receipts, or invoices, to substantiate the value and condition of the stored items; fully cooperate with BOXLY and the insurance provider in investigating the claim. Claims that do not meet the policy's requirements or that lack sufficient documentation may be rejected.

9.7 Liability without insurance: Customers who choose not to insure their items acknowledge that they bear all risks associated with storage, including theft, fire, and water damage. BOXLY's liability remains limited to the terms described in Section 8.

9.8 Insurance coverage for parcel station services: Items temporarily stored in BOXLY's parcel stations are not covered by BOXLY's optional insurance. Customers are advised to insure parcels independently via the courier service or private insurance providers.

9.9 Changes to insurance terms: BOXLY reserves the right to amend the terms and conditions of its optional insurance services at any time. Customers will be informed of such changes at least 30 days in advance, in writing or via the BOXLY platform.

9.10 Customer's obligation to update insurance information: Customers must promptly inform BOXLY of any changes to their insurance needs, including updates to the value of stored items. Failure to update this information may affect the validity of BOXLY's insurance coverage.

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10. TERMS OF USE FOR WIFI

10.1 Provision of WiFi services: BOXLY may provide WiFi at certain facilities as a convenient addition while using BOXLY's services. WiFi access is provided free of charge and is subject to the terms described in this section.

10.2 Purpose of use: The WiFi is intended for basic internet use, such as accessing the BOXLY platform, managing storage-related tasks, or communicating with customer service. The WiFi may not be used for illegal activities (including downloading or sharing copyrighted material without permission), accessing or distributing inappropriate, offensive, or harmful content, or hacking, spamming, or other activities that could disrupt the WiFi or other users' devices.

10.3 Access and login credentials: WiFi access is provided via a secure login process, and login credentials are provided by BOXLY upon request. Login credentials are personal and must not be shared with unauthorized third parties.

10.4 Customer responsibilities: The Customer is responsible for ensuring that their device is secure and does not contain malware, viruses, or other software that could harm the WiFi network or other users. The Customer must ensure that their use of the WiFi complies with these GTC and applicable statutory regulations.

10.5 Data security and privacy: Although BOXLY takes reasonable measures to secure the WiFi network, no complete guarantee can be given against unauthorized access, data interception, or security breaches. Customers are advised not to transmit sensitive or personal information over the WiFi unless using secure connections (e.g. HTTPS, VPN). BOXLY is not liable for losses, theft, or unauthorized access to data transmitted over the WiFi.

10.6 Monitoring and usage restrictions: BOXLY reserves the right to monitor WiFi usage to ensure network security and compliance with these GTC. Excessive bandwidth usage, activities that cause network disruptions, or violations of these GTC may result in suspension or termination of WiFi access.

10.7 Liability for misuse: The Customer is fully responsible for any misuse of the WiFi, including damage caused to BOXLY, other users, or third parties as a result of their activities. BOXLY reserves the right to recover costs incurred as a result of such misuse and, where applicable, to take legal action.

10.8 Availability and limitations of WiFi services: WiFi services are provided on an "as available" basis. BOXLY does not guarantee uninterrupted access, high speed, or compatibility with all devices. Temporary outages may occur due to maintenance work, technical issues, or external factors beyond BOXLY's control.

10.9 Prohibited activities: The following activities are strictly prohibited when using BOXLY's WiFi: unauthorized access to other devices or networks, distribution of malware, phishing attempts, or fraudulent communication, and any activity that violates Swiss law or international regulations.

10.10 Termination of WiFi access: BOXLY reserves the right to terminate WiFi access without prior notice if the Customer violates these GTC or engages in prohibited activities.

10.11 Customer support for WiFi issues: BOXLY offers limited customer support for WiFi issues but does not guarantee resolution of device-specific connectivity problems.

10.12 Changes to WiFi terms: BOXLY reserves the right to amend the terms of WiFi use at any time. Changes will be communicated via the BOXLY platform or other appropriate channels. Continued use of the WiFi constitutes acceptance of the updated terms.

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11. DATA PROTECTION

11.1 Compliance with data protection laws: BOXLY processes personal data in accordance with applicable Swiss data protection laws and, where applicable, the General Data Protection Regulation (GDPR). BOXLY's privacy policy, available on the website, provides further information on how personal data is collected, stored, and used.

11.2 Collection of personal data: BOXLY collects personal data from customers for the following purposes: managing rental contracts and providing BOXLY services, communicating important updates, notifications, or operational changes, and ensuring security, including video surveillance and access logs. Personal data collected may include, among other things: name, address, and contact details (e.g. phone number, email address), payment information, and access credentials for storage boxes and parcel stations.

11.3 Use of personal data: Personal data is processed for the following purposes: fulfilling contractual obligations between BOXLY and the Customer, maintaining the safety and security of BOXLY facilities, and complying with statutory and regulatory requirements.

11.4 Video surveillance and security protocols: BOXLY's facilities are equipped with video surveillance systems and access control protocols to ensure safety. Video recordings and access data are securely stored and only accessed by authorized personnel. This data may be used to investigate security incidents or compliance violations, and may be provided to authorities as required.

11.5 Disclosure of personal data to third parties: BOXLY may disclose personal data to trusted third parties for operational purposes, such as payment service providers, courier services for parcel handling, and IT service providers for platform management. BOXLY ensures that third parties comply with strict data protection standards and use personal data only for the intended purposes. Personal data is not sold or disclosed to unauthorized third parties for marketing purposes.

11.6 Customer rights: Customers have the following rights with regard to their personal data:

Access: requesting access to the personal data stored by BOXLY.
Rectification: requesting corrections to inaccurate or incomplete data.
Erasure: requesting the erasure of personal data, provided it is no longer needed for contractual or statutory purposes.
Restriction: requesting restrictions on the processing of their data under certain circumstances.
Data portability: requesting a copy of their data in a commonly used electronic format.
Objection: objecting to the processing of their data for direct marketing purposes.

11.7 Request procedure: Requests regarding personal data may be submitted by email to BOXLY's Data Protection Officer (DPO). BOXLY will respond to requests within 30 days, unless the request is complex and requires additional time, in which case the Customer will be informed.

11.8 Data retention period: Personal data is retained only for as long as necessary to fulfill contractual, operational, or statutory obligations. Video surveillance data is generally retained for a maximum of 30 days, unless required for investigations.

11.9 Data security measures: BOXLY employs robust technical and organizational measures to protect personal data, including encryption of sensitive data, regular security reviews, and restricting access to personal data to authorized personnel.

11.10 Notification of data breaches: In the event of a data breach that poses a significant risk to the Customer's rights, BOXLY will promptly notify affected customers and the relevant authorities in accordance with statutory requirements.

11.11 Consent to data processing: By entering into a contract with BOXLY, the Customer consents to the collection, storage, and processing of their personal data as described in these GTC and BOXLY's privacy policy.

11.12 Updates to the privacy policy: BOXLY reserves the right to update its data protection practices and privacy policy to reflect changes in legislation or operational requirements. Customers will be informed of significant changes, and continued use of BOXLY services constitutes acceptance of the updated practices.

11.13 Contact for data protection inquiries: Customers may direct data protection inquiries to the following address:

BOXLY SelfStorage Group

Data Protection Officer

c/o BOXLY Kriens GmbH, Ringstrasse 23, CH-6010 Kriens (LU)

Email: info@boxly.ch

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12. NON-COMPLIANCE WITH CONTRACT TERMS

12.1 Definition of non-compliance: Non-compliance with the contractual terms includes, but is not limited to:

Non-payment of rental fees or other costs by the specified due date.
Violations of BOXLY's rules for use of the facility or storage boxes, including storage of prohibited items (see Section 3.7).
Damage to facilities, equipment, or the property of other users.
Misuse of access credentials or unauthorized entry to the facility.
Violations of security protocols, such as tampering with fire or safety systems.
Failure to comply with statutory obligations, including the storage or handling of illegal goods.

12.2 Notification of non-compliance: BOXLY will notify the Customer in writing or via the BOXLY platform as soon as a violation of these GTC is identified. The notification will include details of the violation, the required corrective measures, and a deadline for resolution.

12.3 Immediate action by BOXLY: In the event of serious violations posing an immediate threat to safety, security, or legal obligations, BOXLY reserves the right to restrict or revoke the Customer's access to the facility and the storage box without prior notice, to remove or relocate items that violate these GTC, and to report illegal activities or prohibited items to the relevant authorities.

12.4 Fees and penalties for non-compliance: BOXLY may charge additional fees or penalties for non-compliance, including administrative fees for processing contract violations, costs for cleaning, repairing, or replacing damaged facilities, fees for the disposal or relocation of prohibited or abandoned items, and legal costs and collection fees for recovering outstanding payments. All fees and penalties will be invoiced to the Customer and must be paid within the specified deadline.

12.5 Lien on stored items:

Establishment of the lien: The Customer grants BOXLY a lien on all items stored in the rented storage box, in accordance with Article 895 of the Swiss Civil Code (CC), as security for unpaid fees, penalties, or costs arising from the Customer's non-compliance.
Right of retention: BOXLY may deny the Customer access to the storage box and retain the stored items until all outstanding amounts have been paid in full.
Notification of the lien: BOXLY will inform the Customer in writing of its intention to enforce the lien, including the outstanding amount and a minimum period of 14 days for payment.
Sale or disposal of items: If payment is not made by the deadline, BOXLY may sell the stored items to cover unpaid fees and related costs, or dispose of items that are unsellable or of low value. Proceeds from the sale will first cover the outstanding amounts, and any surplus will be refunded to the Customer after deduction of reasonable costs.
Customer's remaining liability: If the proceeds from the sale do not cover the full outstanding amount, the Customer remains liable for the remaining balance.
Exceptions to the lien: Illegal, dangerous, or prohibited items are excluded from the lien and may be disposed of immediately without prior notice (see Section 3.7).
Compliance with statutory regulations: BOXLY will enforce the lien in accordance with applicable Swiss law.

12.6 Termination due to non-compliance: BOXLY reserves the right to terminate the rental contract with immediate effect in the event of repeated or serious violations of these GTC. In such cases, the Customer must clear the storage box and remove the items within the period specified by BOXLY. BOXLY may dispose of or relocate remaining items at the Customer's expense if the box is not cleared in time.

12.7 Liability for damage: The Customer is fully liable for any damage resulting from their non-compliance, including repairs to BOXLY's facilities, equipment, or storage boxes, compensation for damage to the property of other users caused by the Customer's actions, and fines or penalties imposed on BOXLY as a result of the Customer's violation of Swiss law.

12.8 Collection of outstanding payments: In the event of late payment, BOXLY reserves the right to take the following measures: issuing up to two reminders for overdue payments, each with an administrative fee of CHF 20; suspending access to the storage box or parcel station until all outstanding payments have been settled; transferring the outstanding claim to a debt collection agency, with additional costs charged to the Customer.

12.9 Inspection and removal of non-compliant items: BOXLY reserves the right to inspect storage boxes or parcel stations if there is suspicion of violations of the GTC. Prohibited or non-compliant items may be removed, disposed of, or reported to the authorities, with all associated costs charged to the Customer.

12.10 Customer's obligation to remedy non-compliance: The Customer is required to take immediate corrective action upon notification of a violation, including paying outstanding fees or costs, removing prohibited or improperly stored items, and repairing or compensating for damage caused by their actions.

12.11 Disputes regarding non-compliance: In the event of a dispute regarding an alleged non-compliance, the Customer may submit a written objection to BOXLY within 14 days of receiving the notification. BOXLY will review the objection and provide a written response. If no agreement is reached, the matter may be referred to mediation or legal proceedings in accordance with Section 14 (Applicable Law and Dispute Resolution).

12.12 Right to amend terms in the event of non-compliance: BOXLY reserves the right to impose stricter terms or restrictions on the Customer's future use of its services in the event of repeated or serious violations.

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13. CONSUMER RIGHTS

13.1 Applicability of consumer protection laws: Customers using BOXLY's services for personal purposes are entitled to all protections guaranteed under Swiss consumer protection laws. This protection includes, among other things, rights relating to refunds, terminations, transparency in contracts, and the quality of services.

13.2 Right to refunds: BOXLY will recognize statutory refund rights where applicable, including the following cases: where prepaid services are not provided due to a failure on BOXLY's part or the closure of a facility, or where overpayments are identified and verified. Refunds will be processed within 15 days of approval and paid out via the Customer's preferred payment method.

13.3 Right of termination:

General right of termination: Customers may terminate their rental contract within the statutory withdrawal period, provided the service has not yet begun. For reservations made remotely (e.g. online), the withdrawal period is 14 days from the date of reservation. Terminations must be submitted in writing or via the BOXLY platform within the withdrawal period.
Exceptions to the right of termination: The right of termination does not apply once the Customer has had access to the storage box or the service has begun (e.g. by placing items in the box), nor to reservations made on-site at a BOXLY facility, where the contract is concluded in person.
Partial termination policy: For terminations made after booking but before access to the box or use of the service, BOXLY will refund prepaid fees less an administrative fee for processing the reservation. The administrative fee is specified in the fee schedule.
Customer's declaration of consent: By reserving a storage box, the Customer agrees to the following: "I agree to the immediate commencement of the storage service and understand that this waives my statutory right of withdrawal once the service has begun."

13.4 Defects in services: In the event of defective services, including malfunctioning facilities or equipment, BOXLY will promptly remedy the defect at no additional cost to the Customer and will offer a reasonable reduction in fees for the period during which the defect existed, provided the issue significantly impaired the Customer's use of the service.

13.5 Right to transparent pricing and terms: BOXLY ensures that all fees, costs, and terms are communicated transparently prior to conclusion of the contract. Changes to prices or terms will be announced at least 30 days in advance.

13.6 Right to dispute resolution: Customers have the right to report disputes or complaints about BOXLY's services via the official customer support channels. If no resolution is found, customers may escalate the matter to mediation or take legal action in accordance with Section 14.1.

13.7 Withdrawal period for distance contracts: For contracts concluded remotely (e.g. online bookings), Swiss law may provide for a withdrawal period during which the Customer may terminate the contract without penalty. Customers will be informed of any applicable withdrawal periods at the time of booking.

13.8 Right to data protection: Customers are entitled to full protection of their personal data in accordance with Swiss data protection laws and BOXLY's privacy policy (see Section 11). Customers may at any time request access to, correction of, or deletion of their personal data.

13.9 Right to fair treatment: BOXLY is committed to treating all customers fairly and equally, and to ensuring that no customer is subject to discriminatory practices or unfair treatment.

13.10 Right to withdraw consent for marketing: Customers may withdraw their consent to marketing communications at any time, without this affecting their contractual relationship with BOXLY. Requests to opt out of marketing communications may be submitted via the BOXLY platform or customer support channels.

13.11 Information on consumer rights: BOXLY provides customers with information on their statutory rights in these GTC and additional resources on the BOXLY website. Questions or concerns regarding consumer rights may be directed to BOXLY's customer support team.

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14. FINAL PROVISIONS

14.1 Applicable law and jurisdiction: These General Terms and Conditions (GTC) are governed by Swiss law. The exclusive place of jurisdiction for the resolution of disputes arising from or in connection with these GTC is the competent court in Lucerne, Switzerland, unless otherwise required by applicable consumer protection laws.

14.2 Language provision: These GTC are made available in multiple languages. In the event of contradictions or discrepancies, the German version shall prevail, unless otherwise required by law.

14.3 Entire agreement: These GTC, together with any supplementary agreements or policies referenced herein, constitute the entire agreement between BOXLY and the Customer regarding the use of BOXLY's services. Any prior agreements, representations, or understandings, whether oral or written, are superseded by these GTC.

14.4 Severability clause: Should any provision of these GTC be or become invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the original intentions of the parties.

14.5 No waiver: BOXLY's failure to enforce any provision of these GTC at any time shall not constitute a waiver of the right to enforce that provision or any other provision in the future.

14.6 Transfer of rights and obligations: The Customer may not transfer or assign their rights or obligations under these GTC without BOXLY's prior written consent. BOXLY reserves the right to transfer its rights and obligations under these GTC to another legal entity, provided that the Customer's rights are not materially affected as a result.

14.7 Third-party services: BOXLY may work with third-party providers to offer certain services (e.g. courier services, payment processing). BOXLY is not responsible for the acts or omissions of these third-party providers but will support customers in resolving issues where possible.

14.8 Feedback and dispute resolution: BOXLY values customer feedback and encourages customers to report concerns or complaints via the designated customer support channels. Disputes that cannot be resolved through customer support may be escalated to mediation or resolved legally in accordance with Section 14.1.

14.9 Communication and notifications: BOXLY communicates with customers primarily by email or via notifications on the BOXLY platform. It is the Customer's responsibility to ensure that their contact details are current and correct. All communications, inquiries, or messages to BOXLY must be sent via email or the contact details provided on the BOXLY platform. The Customer must promptly inform BOXLY in writing of any changes to their address, phone number, or email address. Until updated information is provided, BOXLY may send communications to the last known address or contact details.

14.10 Force majeure: BOXLY is not liable for delays or failure to fulfill its obligations under these GTC caused by events beyond its reasonable control, including but not limited to natural disasters (e.g. earthquakes, floods), terrorist attacks or war, regulatory restrictions or orders, and technical failures or power outages. In such cases, BOXLY will take reasonable measures to resume services as quickly as possible and will inform customers of any expected delays or interruptions.

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15. SUSTAINABILITY

15.1 Sustainability and environmental responsibility: BOXLY is committed to sustainable practices, including the use of energy-efficient facilities and waste reduction measures. Customers are encouraged to minimize waste and dispose of unwanted items responsibly in accordance with BOXLY's guidelines.

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16. VALUE-ADDED TAX (VAT)

16.1 VAT exemption for private customers: The rental of storage space for private use is exempt from value-added tax (VAT) under applicable Swiss tax law. This exemption does not apply to additional services or commercial customers, who may be subject to VAT. BOXLY issues invoices in accordance with tax regulations and informs the Customer of any changes to statutory provisions.

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